All products in stock will be processed and dispatched within 2-3 working days of us receiving your order. Orders are processed and packaged during our office hours of 10-4pm, Monday to Friday. If you place your order on a weekend, we'll action this as soon as possible on Monday. Please note the above information regarding possible delays with our shipping partners. 

For those items which are made-to-order, or available pre-order only, your order will be processed within one working day and you will be sent an email confirmation detailing the approximate delivery date of your items. If for any reason we are unable to meet this dispatch turnaround we will contact you as soon as possible to let you know. 

DELIVERY WITHIN UK

Our standard delivery times are 2-5 working days. Please note the above information regarding possible delays with our shipping partners. 

For large and heavy items/orders additional shipping costs may apply. If you're unsure, email: jewelstreetlighting@gmail.com for a quote. Otherwise, an estimate will be emailed to you when your order is processed.

The delivery service providers we use are TNT, DHL, Hermes and Royal Mail depending on which products we are posting. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot deliver to a PO BOX address.

Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.